eazypay | Payer

eazypay FAQs- Payers

We at ICICI Bank aim to address all your queries related to eazypay. Please click on any of the section links below where you may be having queries.

A.	General queries related to usage of eazypay?

B. Searching for my billers

C. Viewing my bills

D. Paying my bills

E. Viewing the status of my payments

F. Getting refunds

G. Cancelling my transactions

A.	General queries related to usage of eazypay

What are the various features of eazypay? How is it different from the existing bill payments module offered by ICICI Bank?

eazypay is a new product offered to you by ICICI Bank, separate from the existing bill payments module you have been using, and aims to enhance your payment experience.
Features of eazypay:

You need not be an ICICI Bank customer to make these instantaneous payments.
You will be able to make payments to billers who may not be currently having an online bill payment option.These billers include smaller billers like schools and cooperative societies among others. Exhaustive list of billers is available on login.

What are the pre-requisites for availing the services of eazypay?

You need not either be an ICICI Bank account holder, or register yourself separately for eazypay module to avail its services. All that you need to ensure is that your latest Mobile Number is updated with the biller to whom you intend to make payment, and you are good to go!

I have multiple Mobile Numbers registered with my biller. Which one should I use to access eazypay?

You need to check with your biller for the Mobile Number which he would be using for facilitating your bill payments through eazypay portal of ICICI Bank.

How do I start using eazypay to pay my bills?

eazypay module link can be accessed right from your bank�s main website www.icicibank.com, under the payments tab. This will be a single point of entry for you to initiate all the payments to the billers through eazypay module.

What are the charges for making the payments through eazypay?

Charges if payable by you would be displayed along with the total bill amount at the time of bill payment.

Can I make foreign currency payments through eazypay module?

No, as of now, eazypay facilitates only Indian Rupee based payments to India-based billers and billers.

What are the different biller categories available to me under eazypay?

We intend to enable payments to multiple institutions across numerous categories, including but not restricted to ones like Educational Institutes, Army Regiments/Canteens, Local Authorities/Municipal Corporation/Gram Panchayat, Central & State Govt. Scheme, Clubs, Co-operative Credit Societies, APMC, Charitable Trust/NGO, Religious Entities, Pension/Provident/Gratuity/Superannuation Funds, etc. To view the complete list of categories of billers, click here.

B. Searching for my biller

How do I search for the billers to check whether they are available on the eazypay portal or not?

ICICI Bank offers you three options to search for the biller on the eazypay portal.

Search by Mobile Number:
You can begin by entering your 10-digit Mobile no by selecting appropriate radio button. On clicking submit, a One-Time Password (OTP) will be sent as an SMS to your Mobile Number and you will be asked to enter the same on the screen. On successful validation, you will be displayed a list of all pending bills of all the billers who have your Mobile Number registered with them. You can then select �Pay� to proceed ahead with the payment.

Search by biller:
You can use this option if you are aware of exact biller name to look for. Here, you can directly start typing the biller name. If the biller is active on eazypay, it will get auto-populated on the screen. You will then be prompted to enter some mandatory details and your mobile number, depending upon the biller and its category. On entering them, an OTP validation will happen, similar to the one described above, and a list of all pending bills against the mandatory fields entered by you will be displayed on the screen. You can then select “Pay” to proceed ahead with the payment.

Advanced Search:
You can use the option in cases where you are unsure of the exact biller name and your mobile number is not registered with the biller. Here you can search for the biller using the drop-down provided such as whether the biller is All India type biller or one for a specific state->city combination and then select the appropriate biller. The process after that would be similar to the one described above.

I entered my Mobile Number correctly but didn�t receive the OTP?

You have the option to re-enter the OTP 2 more times. Please click on the �Resend OTP� for the same. If you are still not able to receive the same, then please try again after some time. In case you are still facing issues, please get in touch with ICICI Bank contact centre.

I used the �Search by biller� and �Advanced search�. The Mobile Number appearing in the bill entries is not the one I entered for OTP validation?

It may be because your Mobile Number may not be updated at your biller's end. Some billers may allow you the option to edit the Mobile Number on the screen and proceed for payment. We advise you to update the records available at your biller end.

What is the minimum amount for which we can upload bill? Are there any other restrictions?

The minimum amount acceptable in eazypay is XX. Thisamount check will be done at the time of bill upload and records with amounts less than minimum amount will not be uploaded. The bill amount needs to be in rupees only. If a row contains any amount in decimals, the same will be rounded off to the higher integer.

Can we change the amount limits applicable for bill uploads.

Can we upload bills on our site and use eazypay only as a payment gateway?

We have an integration with a third party for facilitating payments. How will we be able to use eazypay for payments?

You will be able to facilitate payments through eazypay portal for various payment modes which are not available with the third party. You may choose the option of bill file upload/ online authorization to facilitate payments through eazypay.

What are the security and encryption standards maintained by eazypay? What are the requirements for technical integration of my portal with eazypay?

Are there any limits on the amount collected by any merchant for any billing cycle?

When will our account get credited for all successful payments?

What is the cut off time for credit to our account on the same day after credit to eazypay settlement account?

How will late payments be handled by eazypay?

Who should we contact for specific queries regarding transactions?

We have received double payments for a bill, one from eazypay and other from an auto-debit mandate set by a bank. Why?

C. Viewing my bills

My biller is available on the portal, but I am not able to see my record even after entering all my details correctly.

It may be because of any of the below reasons:

Your details are not available or not updated correctly at the biller's end.

Biller has not updated your record in current bill cycle.

You have paid the bill through other sources.
You need to check directly with your biller for all of the above cases.

You have paid on eazypay- For such cases, you can check for the bill payment details under transaction status tab.

D. Paying my bills

What are the payment options available to me to facilitate the payment?

We are offering the following modes of payments to our customers:

Net Banking (Real time: ICICI Bank + other bank�s net banking channel)
Credit Cards (Online mode- Real time payment)
Debit Cards (Online mode-Real time payment)
IMPS (Online mode-Real time payment)
NEFT (Online+Offline mode)
RTGS (Online+Offline mode)
Cash (Offline Mode at ICICI Bank branches)
Cheque/DD (Offline mode at ICICI Bank branches- ICICI Bank+ other banks cheques)

Your biller may have opted for only some of the modes. The entire list of modes available for any biller can be seen in the left hand side menu of the payment option page while making a bill payment for that biller.

How do I facilitate payments through various payment modes? What are various restrictions against each one of them?

The detailed steps and restrictions if any are mentioned at each stage under the notes section for the respective payment modes.We also advise you to read all terms and conditions associated with the various payment modes while making the payment.

Can I do part payment?

Bills for some billers may contain mandatory as well as optional heads or sub-categories. Option of partial payment of the amount for some of these categories may also be provided in some cases, while it may be non-editable for some heads. For some line items with editable amounts, minimum and maximum limits may also be prescribed by the biller. The total bill amount for payment will get adjusted automatically on selection of some or all of the heads and the corresponding amounts against each one of them. Once a payment transaction is processed successfully for any bill item for a biller, that row for the biller will not be shown again in the list of pending items for that billing cycle. Outstanding amount left, if any needs to be paid by you directly to your biller.

I am unable to enter the amount in paise in the editable field provided in my bill?

You can enter the amount only in whole numbers in Rupees. You will not be able to enter decimal point and any number after that in the amount field. The amount appearing in various heads of your bills have been rounded off to the next integer.

For cheque payments, where can I submit it for further processing?

For a cheque drawn on ICICI Bank, you may visit any ICICI Bank branch to submit your cheque. For cheques drawn on some other bank, you need to submit the cheque only at Cash Management Services (CMS) enabled branch of ICICI Bank. To check whether any branch is CMS enabled or not, click here. Irrespective of the drawing bank for your cheque, the payment will not be processed if the cheque is dropped in a dropbox at any ICICI Bank branch.

From where will I get the reference number of the transaction?

After selecting any mode of payment, a unique reference number (Transaction ID) is displayed on the screen. We advise you to keep a note of this transaction ID for future reference and tracking purposes.

I made an RTGS/NEFT/IMPS payment, but by mistake entered a wrong Virtual Account Number (VAN). What will happen to my payment?

In case the VAN-amount combination doesn�t match, the transaction will get rejected and amount will be refunded to your account.

I have set an auto debit mandate for a bill payment through my bank (ICICI Bank or other Bank). What will happen if I mistakenly pay the bill through eazypay?

Payment done through eazypay is independent of any auto-debit payment mandate set with any Bank. In case of successful payments through both options, you need to contact your biller directly for further processing related to duplicity, refund, etc. ICICI Bank will not be responsible for refunds or any other issue arising out of duplicate payments due to their initiation through some other mode apart from eazypay. Refund will be processed only in case of failed or rejected transactions done through eazypay platform. Please read all terms and conditions available on the eazypay portal for more details on the same.

Will I get any alerts regarding the payments done by me?

Debit transaction confirmation alerts will be sent by eazypay based on the respective alert configuration maintained. As per agreement with biller, additional alerts such as bill generated, bill due in next 7 days, bill paid, bill date expired, etc. may also be sent to your Mobile Number.

E.	Viewing the status of my payments

How can I know the status of my payments?

You can check for the status of the transaction in the Transaction Status link provided in the eazypay module. To use the module, validation through OTP is mandatory using any one of the option as below::

a. Eazypay transaction id
b. Registered / Payer mobile no
c. Netbanking txn reference No
d. UPI Requestor reference number (RRN)
e. Virtual Account Number (For NEFT/RTGS payments)

Till what period are these transaction statuses available?

You can check the status of all transactions done over the last 3 months, or as decided by ICICI Bank based on its internal policies, updated from time to time, without giving any prior intimation to the payers.

When will I know the bill has been paid? How can I get the receipt for payments made?

For payments completed using online modes such as Credit Card / Debit Card / Net-Banking / IMPS, the status of the transaction will be immediately displayed as �Paid� on successful payments and details of the payment are displayed on the screen. The receipt is available for immediate download in pdf format. You will also have an option to email it to your preferred Email ID.

For offline mode of payments, the status will get changed to �Paid� post clearance of payment.

I faced some issue during online payment. How can I know the status of the transaction?

In case you face any issue during the online payment such as transaction pending / timeout due to network connectivity or any other issue and your account has got debited, you can check for its status in the transaction status tab after XX working days. XX varies for each payment mode and its details can be found by clicking here. In case, the status is still showing as �pending� under transaction status summary tab, then the transaction has failed and refund will be processed to your account.

My transaction status is showing as failed. What is the reason for the same?

Transaction failure reasons could be �Insufficient funds�, �Incorrect account details�, �Authorisation failed�, etc. and cover both online and offline modes of payment. In case account has got debited, refund will be processed to your account.

F. Getting refunds

How and when will I receive the refund?

In case of failure of transactions done on eazypay portal, the amount will be refunded to your account post processing of the transaction by the bank. You can use the transaction ID for any communication with the bank with regards to the processing of refund.

I had made the payment before due date, but late payment interest charge has been applied by the biller in the current cycle.

You are requested to contact your biller for any issues related to late payment interest charges levied on you.

I have been wrongly charged for the amount showing up in the bill displayed on the eazypay portal?

For all queries related to amount, line items, charges, appearing in the bill and subsequent chargebacks / legal proceedings, etc., if any, you are requested to contact your biller directly. ICICI Bank will not be responsible for any claimed discrepancy appearing in the bill details displayed on the eazypay portal. Please read all terms and conditions available on the eazypay portal for more details on the same.

G. Cancelling my transactions

I generated the challan using �Cash� as a payment mode, but now would like to cancel this mode and complete the payment using cheque. Can I change the mode?

If you want to change a particular mode, you need to cancel the challan and re-initiate the payment.

How can I cancel and re-initiate the transaction?

On clicking �Challan generated� link on the screen, you will be asked for two options: �Print Challan" and �Cancel Challan�. You have to click on �Cancel Challan�. The status of the transaction automatically changes to �Pending� and you have to re-initiate the payment using any of your preferred modes of payment.

In case you want to complete the payment using the mode selected earlier, go for �Print Challan� and complete the payment using on-screen instructions.

Can I cancel any payment already completed?

If a transaction has been successful and the status is reflecting as �Paid�, then the payment transaction cannot be cancelled. In case of cheque payments, if the cheque has not yet been cleared, you need to check with your bank branch (be it ICICI Bank or other bank) for requesting for a stop payment.